Delivery Area
We will happily ship orders to all 50 United States. We regret that we are unable to deliver to post office boxes and APO/FPO addresses. We are also presently unable to ship to Canada, Mexico, or other addresses outside the United States, including US-held territories such as the US Virgin Islands, Puerto Rico, or Guam.
Orders Consisting of Multiple Items
Depending on the items and their availability, orders consisting of more than a single item may be shipped separately in order to better serve you.
Processing Time
Orders may require up to 72 hours to process. If your order will be delayed further, we will contact you to determine how to proceed.
Defective Items
If you receive a defective item, please notify Terra Bella immediately and return it within 14 days from the purchase date with a copy of the receipt to the address listed below. We will gladly replace the item or if that is not possible, we will credit you the full amount of the defective item.
Items Damaged During Shipping
In the event of actual damage or breakage, please keep all items, packing materials, and box and call us at (425) 818-2285 to make return and replacement arrangements.
Incorrect Items
If you have a received an incorrect item, please call us at (425) 818-2285.
Special Orders
Special Orders are not returnable or exchangeable.
